prijava
SARAJEVO, March 13 (FENA) - The Ombudsman institution of Bosnia and Herzegovina has called on retailers and service providers to act in accordance with good business practices during the epidemic crisis in BiH and not use the crisis to unreasonably increase the prices of goods and services, as well to refrain from other forms of consumer rights violations.
“It is necessary to ensure a regular supply, that is, the functioning of the procurement system, as well as the performance of basic utilities, whose failure would result in an additional threat to the current situation,” warned the Institution which is increasingly receiving consumer inquiries regarding the spread of the coronavirus (COVID 19) and the economic consequences that the consumers might suffer.
At the same time, they urged consumers to act in accordance with the recommendations of the competent health authorities and other bodies at the level of local communities and to be socially responsible.
In the case of the procurement of goods, the expiry dates for food and other products should be taken into account, and that any new forms of infringement of their rights be reported to the competent consumer protection authorities and inspection bodies in order to act systematically.
Also, in case of cancellation of travel due to extraordinary circumstances that could not be predicted, avoided or eliminated, the organizer is obliged to reimburse the passengers for the amount paid, not including the compensation for damages.
“If the contract was canceled during the trip itself, then the organizer is entitled to fair compensation for the services provided to the consumer,” said the Ombudsman Institutions of Bosnia and Herzegovina.
(FENA) S. R.
