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Ombudspersons and consumer protection associations working to protect citizens

Text: Vernera Jakupović, FENA Photo/Almir Razić

SARAJEVO, September 23 (FENA) - In the last six months, during the coronavirus pandemic, the Ombudsman Institution for Consumer Protection has received more than 400 various complaints and grievances. Initially, BiH citizens mostly complained about rising prices and the lack of certain items in stores, and later about unfair services in the telecommunications, banking sector and the like, the BiH Ombudsman for Consumer Protection in BiH Saša Marić told reporters ahead of the consultative meeting of consumer associations and the Ombudsman Institution on the preliminary draft of the medium-term working plan for 2021-2023 and the preliminary draft work program of that institution for 2021.

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